When you’re delivering a message and communicating information, you want to ensure that the other person is hearing what you’re saying and understand. Though there’s variety of methods that you can use to do that, today there are so many different ways of communicating your message. But if the message is not being heard, then the message is going to fall on deaf ears and the person that’s supposed to be receiving it is not going to gain any benefit from it. So what you need to do is to think in terms of what are some of the best ways that you can communicate your message.

Good staff communication is essential to the success of your business.

That can be your farming business or any other business. You need to have open lines of communication so that the person that is receiving the message clearly understands the expectation, what they’re supposed to be hearing and what the message is.

One of the best ways to do that is to try to control the environment. In the previous video we talked about how you need to ensure that the person has the opportunity to listen and has your attention. There can be other things going on in the environment that can have an impact on someone’s ability to understand you clearly. The more that you can reduce those factors, the better your communication is going to be.

If you’re thinking in terms of “How can you communicate better to your listener?” and it’s funny that they have these two cans here with the string. I tried this as a child and I probably wasn’t doing it properly and I didn’t really think that I got to work. It can be the same thing when you’re trying to communicate a message to another person. You’re speaking on one end and you believe that the other person is hearing exactly what you’re saying…but, you can’t always assume that the other person is receiving your message clearly. There can be some distortion or something going on in between that’s reducing their ability to understand your message.

Effective Communication

Communication is essential but communication is a two-way street is not just delivering the message is also ensuring that the person that’s receiving the message understands what you’re trying to tell them.

Creating a culture of communication is going to be a key factor in all of your communications. People need to understand that they are free to ask questions, that when you are delivering information they can get feedback from you if they’re not doing it properly. Asking questions is a key factor in helping the other person understand what you are trying to communicate. If you haven’t created the culture or someone doesn’t feel comfortable asking questions because they’d think they’re going to look stupid or perhaps they’d believe that they’ve been hired for that specific position because they are an expert and they’re knowledgeable in this area and if they are going to raise their hand and ask a question, they’re going to potentially look foolish. Somehow, that’s going to have an impact on their role as an employee from a manager’s perspective or from a farm owner, that’s going to impact what they’re going to do in the future.

So there needs to be an entire culture for all people on the farm. They need to know that they can come to you and ask questions, say that they don’t understand something and that THAT is not going to be treated in a negative manner. It needs to be positive and reinforced because that’s only going to help them learn. If you can create that culture, there is going to be so much more productivity and feedback because the worst thing that you want somebody to do is tell him how to do it. Have them go off and not understand what you’re saying. Do it wrong and then you have to go back and now you got to fix the situation and you’re thinking in terms of people being her own hazards. This can have a real negative impact on employees and in the whole work experience.

If someone has been communicating some problems or asking questions, then that person feels comfortable with the culture that you’ve created to question what you’re doing or question the information.

That’s going to be far more productive. Getting that done as soon as possible rather than trying to deal with whatever situation a miscommunication can present farther down the road. The farther that goes down the road the more problems you’re going to have and the bigger the mess that you’re going to have to deal with.

If you want to focus on getting someone’s attention, there is a variety of different ways can do that. You can meet one-on-one, perhaps it’s something that you feel that needs to be addressed on a personal level or you want to clearly have the person give you feedback that they understand what the expectations are or how they’re supposed to be doing something and perhaps in a larger group, they may not be as comfortable in doing that so meeting one-on-one provides additional advantages. It doesn’t have the group dynamics it’s more of a personal connection and they might be more willing to ask questions and you can ensure that they have a better understanding of what the expectations are and what they’re supposed to be doing.

Nothing beats a face to face communication.

Nothing beats a face to face communication.

You don’t always have the opportunity to meet with everyone in groups or in one-on-one. Sometimes you’re meeting as a group. You have a large number of people so you want to try to communicate the expectations as clearly as possible because you’re going to be addressing the information to a large group of people and you want to get feedback from the group as much as possible to ensure that they have an understanding of exactly what the expectations are but you want to cultivate the culture of communication and ensure that if someone doesn’t know what they’re supposed to be doing that they feel safe and asking questions and getting feedback.

Perhaps you can think about your own situation, where and when can you have meetings on the farm to discuss safety?

Re: are employees meeting in the morning, perhaps you’re going to meet in the shop. Are you meeting out in the field and perhaps at a break or lunchtime? The best time for you to communicate is going to be different based on your situation. You want keep in mind all those other key factors about reducing the other distractions, being able to ensure that someone has your attention and that you can get feedback from them and that they clearly understand what the expectations are and how they are supposed to be doing something safely.

So just to recap, you want to make sure that your message is heard. You want have them give you feedback and listen to what they’re saying to ensure that they have understood what you trying to say. Have a mechanism for feedback where they feel comfortable and the culture of communication and any time someone has feedback for you, you need to take it seriously because that is all part of creating a culture of communication. If you are treating someone’s question or someone’s comment in a negative manner and making a joke out of it, you are not respecting that person’s ability to be able to provide you with feedback and ask questions in the future. That person is to be less likely to ask questions or provide you with feedback and the more that carries out through all the staff the less you are going to be able to have an effective communication with your employees and other people that are on the farm. The best way to reinforce that is to reward feedback. Think about how you can reward someone by asking questions or pointing something out there needs to be fixed and that can be as simple as thanking them. It doesn’t need to be a monetary but the message is that you want to encourage asking questions and providing feedback as being something that will be rewarded as opposed to not taken seriously.

Communication is essential but communication is a two-way street is not just delivering the message is also ensuring that the person that’s receiving the message understands what you’re trying to tell them. You can use different methods to communicate your message, but it needs to be appropriate for the information you trying to present and you need to understand the situation as well as the individual that’s receiving the information.